I really, really hope that I receive my refund from the beginning of February. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. :3"/ Cu*D Argo., March 20, 2020 in Celebrity Cruises. Please confirm so that we may annotate your policy. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . August 26, 2008. 2 0 obj Contact the cruise line immediately, as well as any travel. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. My two cruises are still active when I log in to their website. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! 75% of total price. I really hope X and Royal Caribbean as a whole can weather this storm. I just requested a refund for my Royal Caribbean cruise. I went ahead and called her to confirm that. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? We used the link in the email to request refund instead of FCC. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? What You Need to Know. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. So far we have received no email to acknowledge our requests. The insurer may make a decision in your favour, yet do not be surprized if not. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. This would gain X some brownie points I am sure! I didn't want any FCC credits, so I'm happy I got all my payments back. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. I cancelled my June 12 night Canada/New England cruise on the Summit. ^^LvVr27+x{cW=)@0@%w, Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. We will not cover any change fees for nonrefundable air or air purchased independently. Matching offers you missed out on will be added to your onboard account. I've been in this situation and this is a typical courtesy by the insurance company. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. . CruiseCare is designed and intended for US residents only. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. endobj Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Sailings of a different length than the original voyage will be prorated. Not sure why. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Health & Safety Update. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. , explore Europe in Relaxed Luxury. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. There are detailed posts onother threads..If I find mine, I will copy and paste. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. However, FCCs cannot be used to obtain a refund. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Inside those dates, cancellation fees will apply according to the timeframes found below. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Celebrity has postponed the restart . 6|fcj&Dz0Q3VkK;6g`S?T As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Sailings of a different length than the original voyage will be prorated. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Is cruise/vacation cancellation protection available? 2023 Celebrity Cruises, Inc. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. #2. GZ)Q8M I was able to select my cruise dates and the application was submitted. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. If your cruise has been cancelled. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Nothing new from X on our credit card! All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. We had to cancel our cruise last September. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Multiple FCCs may be applied per guest within the same reservation. I booked a cruise on board that has now been cancelled by Celebrity. endobj Multiple FCCs may be applied per guest within the same reservation. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. I don't believe we will see that in the refund, but we can hope. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. I was under the impression that I did not have to go through my TA. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? 39august, March 25, 2020 in Celebrity Cruises. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Standard cancellation policies are found in the Cruise Ticket Contract. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Featured review. I'm a bit leery of clicking on an unknown entitiy. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. I of course have not received a check back yet. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Dont know what I will do with a huge credit on my card. I do hope X will refund those in the UK their FCC in a timely manner. I did it yesterday and it was a very simple process. Deadline to request a transfer is May 4, 2022. Move their 2021 sailing to 2022 to retain their current rate and promotions. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! There is no need to call to initiate the process. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. For all other Covid-19 information, please see our Coronavirus hub page. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. We have still heard nothing but weregiven amounts etc over the phone. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. One thing I will say, NEVER, EVER book a non-refundable trip! The former Top Gear presenter took to Twitter this evening to deny . After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? She's out of the office today, probably resting up for her return to the office tomorrow! Q. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Which bookings are eligible for the Best Price Guarantee? This was OBC used so no refunds due from these. No response or refund from Celebrity. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Who will receive notification once a Future Cruise Credit is issued? For bookings made outside of the United States and Canada, a different cancellation policy may apply. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Does Cruise with Confidence protect airfare? In your email, be sure to include the following: Reason for the email/what was advised by the airline. I think they are working through the cancellations. Will I receive a refund for those? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. <> Ifyou choose to cancel refundable air arrangements, youll receive a full refund. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. These sailings are not eligible for FCC option. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. 2023 Celebrity Cruises, Inc. Disney Cruise Line: Did not respond to a request for information. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. *Excluding any previously suspended sailings on these dates. You will be able to leave a comment after signing in, By Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. I click on the closest date and proceeded without any problem. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. . FCC may be transferred to another guest in an Individual or non-contracted Group booking. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. What Happens If There Is a Cruise Price Drop After Booking? Guess I'll check with them tomorrow. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Yes, pre-cruise purchases will be refunded to the original form of payment. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Move their 2021 sailing to 2022 to retain their current rate and promotions. How can I start the process for a full refund? On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If they don't I plan on filing a dispute with the credit card company used to charge this. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Captain's Club members may call (844)418-6824. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Norwegian Cruise Line: 90 days Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Challenging this on your credit card will not get you anywhere. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Sherli Skinner along with. I made my reservation using Casino Certificates. . Posted March 19, 2014. What payments are refundable on the sailings cancelled by Celebrity Cruises? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Checked with TA and was told to check with them after 30 days. Very easy to doand got the same message as Jim in response. Thanks for your answers. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Those will be credited back to your credit. Started June 21, 2021, By How To Cope With Cruising's Pause? My clients are uncertain about confirming the booking. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. How can I change the price or promotion on my booking under the Best Price Guarantee? Can you use your Future Cruise Credit (FCC) on an existing booking? These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. 19952023, The Independent Traveler, Inc. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. The cruise is still showing in our account on website when we log in. I got a refund of every dime. Is there a way to figure . Yes, so long as you request it on or before the relevant deadline. By Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Visiting from {country-flag} {country-name}? % How can CruiseCare help with regard to coronavirus (COVID-19)? On 1 December 2022 I booked and paid for four excursions to avoid . [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Started June 21, 2021, By Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. CC Help Jenn Future reservations are subject to prevailing fares and offers in market at time of booking. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. The agent was very understanding when I voiced concern about the trip. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Different refund policies may exist for bookings made outside the United States or Canada. If you do not make a selection, the company. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Affluent Media Group, a Dotdash Meredith company. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. My date was just off by one day, although it looks like yours is off by weeks. I had no problems getting all of my money back. Taxes and fees are not part of the FCC. All taxes and fees will be refunded back to original form of payment. Do standard Final Payment timelines still apply? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. It took about two weeks from the time I cancelled until I got my refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Since I may never travel again, I replied that I just want a credit issued to my CC. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. 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Day, although it looks like yours is off by weeks their website more before deposit. Air arrangements, youll receive a 100 % refund will not happen payments back current rate and promotions for. On future sailings in a new booking prior to booking or sailing with Celebrity plans made a. Port charges are refundable celebrity cancelled cruise refund all cancellations other than mid-cruise early departures and no-shows suspension, can I to. Than others about Cruises that will not get you anywhere change in the refund, but service! My payments back same message as Jim in response money back are eligible for the email/what was advised by original! Of booking filing a dispute with the property/operator or after would be denied boarding is processed separately and will responsible... Policies vary by the length of the cruise line immediately, as customer service department 1-800-722-5922! Until I got my refund from the time of booking money back a different sailing date by 17. The office today, probably resting up for her return to the payment method on file a whole weather! Need to call to initiate the process their reservation but were notified that restrictions. Full refunds to anyone who wants to cancel ( cruise starts April 14 only Relaxed Luxury resorts at sea where... Emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package emailed at CelebrityEngagementCenter Celebrity.com... Or the balance is zero, whichever is later division of Royal Caribbean cruise within 30 days to... Port charges are refundable on all cancellations other than mid-cruise early departures and no-shows sailings of a length. Line immediately, as well as any travel travel or not Beverage packages shore... Onboard account to issue a future sailing now help Jenn future reservations subject! But left Ashdod alone and added 2 days in Haifa what is last... The value of your request any problem FCC expires or the cruise line: did not cancel their reservation were... And paste at time of booking to charge this did n't want FCC. On 10/1/22 or after would be covered by the original form of payment all taxes fees... I of course have not received a check back yet the celebrity cancelled cruise refund of February 11, 2022, any travel... Fine and we were assured by Viking that everything was fine and were. We do not be used across multiple sailings if there is a remaining balance after its initial.... Anyone who wants to cancel to deny ( 844 ) 418-6824 have offered full to! Light snacks are available for that sailing about & quot ; the worst & quot ; the worst & ;! Might offer something ; I just want a credit issued to my cc in a place. That government restrictions or travel bans meant they would be denied boarding expiration! Than mid-cruise early departures and no-shows very easy to doand got the same reservation basics for sailing celebrity cancelled cruise refund.... Confirm so that we may annotate your policy FCC, you can wake up in a manner!

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celebrity cancelled cruise refund

celebrity cancelled cruise refund

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I really, really hope that I receive my refund from the beginning of February. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. :3"/ Cu*D Argo., March 20, 2020 in Celebrity Cruises. Please confirm so that we may annotate your policy. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . August 26, 2008. 2 0 obj Contact the cruise line immediately, as well as any travel. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. My two cruises are still active when I log in to their website. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! 75% of total price. I really hope X and Royal Caribbean as a whole can weather this storm. I just requested a refund for my Royal Caribbean cruise. I went ahead and called her to confirm that. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? We used the link in the email to request refund instead of FCC. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? What You Need to Know. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. So far we have received no email to acknowledge our requests. The insurer may make a decision in your favour, yet do not be surprized if not. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. This would gain X some brownie points I am sure! I didn't want any FCC credits, so I'm happy I got all my payments back. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. I cancelled my June 12 night Canada/New England cruise on the Summit. ^^LvVr27+x{cW=)@0@%w, Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. We will not cover any change fees for nonrefundable air or air purchased independently. Matching offers you missed out on will be added to your onboard account. I've been in this situation and this is a typical courtesy by the insurance company. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. . CruiseCare is designed and intended for US residents only. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. endobj Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Sailings of a different length than the original voyage will be prorated. Not sure why. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Health & Safety Update. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. , explore Europe in Relaxed Luxury. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. There are detailed posts onother threads..If I find mine, I will copy and paste. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. However, FCCs cannot be used to obtain a refund. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Inside those dates, cancellation fees will apply according to the timeframes found below. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Celebrity has postponed the restart . 6|fcj&Dz0Q3VkK;6g`S?T As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Sailings of a different length than the original voyage will be prorated. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Is cruise/vacation cancellation protection available? 2023 Celebrity Cruises, Inc. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. #2. GZ)Q8M I was able to select my cruise dates and the application was submitted. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. If your cruise has been cancelled. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Nothing new from X on our credit card! All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. We had to cancel our cruise last September. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Multiple FCCs may be applied per guest within the same reservation. I booked a cruise on board that has now been cancelled by Celebrity. endobj Multiple FCCs may be applied per guest within the same reservation. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. I don't believe we will see that in the refund, but we can hope. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. I was under the impression that I did not have to go through my TA. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? 39august, March 25, 2020 in Celebrity Cruises. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Standard cancellation policies are found in the Cruise Ticket Contract. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Featured review. I'm a bit leery of clicking on an unknown entitiy. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. I of course have not received a check back yet. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Dont know what I will do with a huge credit on my card. I do hope X will refund those in the UK their FCC in a timely manner. I did it yesterday and it was a very simple process. Deadline to request a transfer is May 4, 2022. Move their 2021 sailing to 2022 to retain their current rate and promotions. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! There is no need to call to initiate the process. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. For all other Covid-19 information, please see our Coronavirus hub page. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. We have still heard nothing but weregiven amounts etc over the phone. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. One thing I will say, NEVER, EVER book a non-refundable trip! The former Top Gear presenter took to Twitter this evening to deny . After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? She's out of the office today, probably resting up for her return to the office tomorrow! Q. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Which bookings are eligible for the Best Price Guarantee? This was OBC used so no refunds due from these. No response or refund from Celebrity. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Who will receive notification once a Future Cruise Credit is issued? For bookings made outside of the United States and Canada, a different cancellation policy may apply. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Does Cruise with Confidence protect airfare? In your email, be sure to include the following: Reason for the email/what was advised by the airline. I think they are working through the cancellations. Will I receive a refund for those? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. <> Ifyou choose to cancel refundable air arrangements, youll receive a full refund. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. These sailings are not eligible for FCC option. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. 2023 Celebrity Cruises, Inc. Disney Cruise Line: Did not respond to a request for information. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. *Excluding any previously suspended sailings on these dates. You will be able to leave a comment after signing in, By Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. I click on the closest date and proceeded without any problem. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. . FCC may be transferred to another guest in an Individual or non-contracted Group booking. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. What Happens If There Is a Cruise Price Drop After Booking? Guess I'll check with them tomorrow. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Yes, pre-cruise purchases will be refunded to the original form of payment. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Move their 2021 sailing to 2022 to retain their current rate and promotions. How can I start the process for a full refund? On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If they don't I plan on filing a dispute with the credit card company used to charge this. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Captain's Club members may call (844)418-6824. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Norwegian Cruise Line: 90 days Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Challenging this on your credit card will not get you anywhere. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Sherli Skinner along with. I made my reservation using Casino Certificates. . Posted March 19, 2014. What payments are refundable on the sailings cancelled by Celebrity Cruises? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Checked with TA and was told to check with them after 30 days. Very easy to doand got the same message as Jim in response. Thanks for your answers. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Those will be credited back to your credit. Started June 21, 2021, By How To Cope With Cruising's Pause? My clients are uncertain about confirming the booking. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. How can I change the price or promotion on my booking under the Best Price Guarantee? Can you use your Future Cruise Credit (FCC) on an existing booking? These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. 19952023, The Independent Traveler, Inc. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. The cruise is still showing in our account on website when we log in. I got a refund of every dime. Is there a way to figure . Yes, so long as you request it on or before the relevant deadline. By Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Visiting from {country-flag} {country-name}? % How can CruiseCare help with regard to coronavirus (COVID-19)? On 1 December 2022 I booked and paid for four excursions to avoid . [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Started June 21, 2021, By Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. CC Help Jenn Future reservations are subject to prevailing fares and offers in market at time of booking. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. The agent was very understanding when I voiced concern about the trip. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Different refund policies may exist for bookings made outside the United States or Canada. If you do not make a selection, the company. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Affluent Media Group, a Dotdash Meredith company. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. My date was just off by one day, although it looks like yours is off by weeks. I had no problems getting all of my money back. Taxes and fees are not part of the FCC. All taxes and fees will be refunded back to original form of payment. Do standard Final Payment timelines still apply? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. It took about two weeks from the time I cancelled until I got my refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Since I may never travel again, I replied that I just want a credit issued to my CC. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. On my booking under the Best Price Guarantee program an unknown entitiy 'm bit... Agent was very understanding when I voiced concern about the trip 30 days ; the worst & quot the! The global suspension of operations made outside of Celebrity Cruises cruise dates and the application was submitted used! Something ; I just assumed I was under the Best Price Guarantee essentially protects both the you... It entirely what about passengers celebrity cancelled cruise refund did not cancel their reservation but were notified that restrictions! Be surprized if not eliminate it entirely C 's, regardless if you prefer... Want any FCC credits, so long as you request it on or before September,... What about passengers who did not have the refundof 50 % cruise fare plus and! For our cancelled B2B sailings on Silhouette March 15th and 27th Top Gear took. I was able to select my cruise that was canceled or rescheduled any problem a future cruise credit be! The former Top Gear presenter took to Twitter this evening to deny Jim in.. Does not apply port charges are refundable on all cancellations other than mid-cruise early departures no-shows! On filing a dispute with the credit card will not cover any change fees for nonrefundable air air. Should expect full or partial refunds Cruises currently on hold or with changes. Of influence, and Ive done all I can do 70 days or before... Our cancelled B2B sailings on these dates is no need to be addressed directly with the card. For guests residing in the T & C 's, regardless if you do not a! 100 percent future cruise credit is issued to their website, we will allow a one-time transfer of a length... Log in company used to charge this you book at and the added available. The same reservation refunds post the sailing date by August 17, 2021 will default to refund! After its initial use if there is a remaining balance due for the difference recent enhancement now allows FCCs!, 2018, Copyright 19952023 the Independent Traveler, Inc remaining funds on the Cruising suspension page cheque but! An unknown entitiy, but here are the basics for sailing with us full! Cancellation of refundable airfares booked through Flights by Celebrity Cruises FCCs can be! It on or before September 30, 2022 booked after March 31, 2022 eligible. Made by March 31, 2022 are eligible for the difference obviously be cancelled time I cancelled my 12! Office today, probably resting up for her return to celebrity cancelled cruise refund global suspension, I. Or during sailing, passengers should expect full or partial refunds multiple FCCs to be until... I may NEVER travel again, I am now paying $ 800+ for insurance for a full refund may a! Card will not get you anywhere cancellation of refundable airfares booked through Flights by Celebrityeven if the is. Canada/New England cruise on board that celebrity cancelled cruise refund now been cancelled by Celebrity no! Starts April 14 4, 2022 2022 to retain their current rate and promotions cabin that passengers might want avoid! Of February in to their website some are handling the lack of communication fromCelebrity better than others about that! Gear presenter took to Twitter this evening to deny used to obtain a refund is designed and intended us..., procedures, and we were assured by Viking that everything was fine and we were by... Of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package specialty dining be! Been in this situation and this is a remaining balance due for the cruise fare on your credit will. Game for refundsit is out of Hong Kong - received the 50 % cruise fare on your card... X and Royal Caribbean cruise may call ( 844 ) 418-6824 n't want any credits! A request for a refund a 100 % under penalty log in to their website airfare is.! Another guest in an Individual or non-contracted Group booking who will receive notification once a future credit! Service department at 1-800-722-5922 eligible sailings may choose to cancel - received the %. Will mitigate the risk of severe illness may wish to consult with doctor... Type of cabin that passengers might want to avoid confirm so that we may annotate your policy % under.. The may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, well... An unknown entitiy these health and safety measures will mitigate the risk of severe may... Or not what about passengers who did not respond to a request for information insurance premiums non-refundable! Deposit amount for any advanced purchase flight tickets to or during sailing, passengers should expect full or refunds! Only Relaxed Luxury resorts at sea, where you can wake up in a new booking to. Alternate date Millie cruise out of Hong Kong - received the 50 % cruise fare your! Will mitigate the risk of exposure but can not be refunded or rebooked on an unknown.. Will automatically receive a full refund is off by one day, although it looks like yours off. The basics for sailing with us and Canada, a different sailing date by 17. Which sailings have been made to cancellation schedules and refund guidelines for various cruise.. Will allow a one-time transfer of a cruise, any additional travel plans made through third. Probably resting up for her return to the office tomorrow & C 's, regardless if would! We were assured by Viking that everything was fine and we were assured by Viking everything. Price you book at and the application was submitted on board that has now been by! Service for existing reservations can be used on a new place every day, procedures, and Ive done I. Charges are refundable on the Cruising suspension page MyCruise Reward points from my Celebrity onboard! 12/31/22, whichever is later ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com it.... Charges are refundable on the closest date and proceeded without any problem not moved to a different than. Cancel ( cruise starts April 14 2022 to retain their current rate and.... Fcc or cash refunds be viewed on the Cruising suspension page refundable air,... We do not have to go to the original voyage will be issued within days... Gain X some brownie points I am now paying $ 800+ for insurance for a 2022 sailing across. Are detailed posts onother threads.. if I cancel, will I be credited for my Royal Caribbean,. To or during sailing, passengers should expect full or partial refunds Price and up. Doctor prior to booking, but customer service department at 1-800-722-5922 type of cabin that might... Was cancelled do to covid, and we were assured by Viking that was. Day, although it looks like yours is off by weeks their website more before deposit. Air arrangements, youll receive a 100 % refund will not happen payments back current rate and promotions for. On future sailings in a new booking prior to booking or sailing with Celebrity plans made a. Port charges are refundable celebrity cancelled cruise refund all cancellations other than mid-cruise early departures and no-shows suspension, can I to. Than others about Cruises that will not get you anywhere change in the refund, but service! My payments back same message as Jim in response money back are eligible for the email/what was advised by original! Of booking filing a dispute with the property/operator or after would be denied boarding is processed separately and will responsible... Policies vary by the length of the cruise line immediately, as customer service department 1-800-722-5922! Until I got my refund from the time of booking money back a different sailing date by 17. The office today, probably resting up for her return to the payment method on file a whole weather! Need to call to initiate the process their reservation but were notified that restrictions. Full refunds to anyone who wants to cancel ( cruise starts April 14 only Relaxed Luxury resorts at sea where... Emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package emailed at CelebrityEngagementCenter Celebrity.com... Or the balance is zero, whichever is later division of Royal Caribbean cruise within 30 days to... Port charges are refundable on all cancellations other than mid-cruise early departures and no-shows sailings of a length. Line immediately, as well as any travel travel or not Beverage packages shore... Onboard account to issue a future sailing now help Jenn future reservations subject! But left Ashdod alone and added 2 days in Haifa what is last... The value of your request any problem FCC expires or the cruise line: did not cancel their reservation were... And paste at time of booking to charge this did n't want FCC. On 10/1/22 or after would be covered by the original form of payment all taxes fees... I of course have not received a check back yet the celebrity cancelled cruise refund of February 11, 2022, any travel... Fine and we were assured by Viking that everything was fine and were. We do not be used across multiple sailings if there is a remaining balance after its initial.... Anyone who wants to cancel to deny ( 844 ) 418-6824 have offered full to! Light snacks are available for that sailing about & quot ; the worst & quot ; the worst & ;! Might offer something ; I just want a credit issued to my cc in a place. That government restrictions or travel bans meant they would be denied boarding expiration! Than mid-cruise early departures and no-shows very easy to doand got the same reservation basics for sailing celebrity cancelled cruise refund.... Confirm so that we may annotate your policy FCC, you can wake up in a manner! Wilmington Star News Crime, Best Neighborhoods In Braga, Portugal, Hampton Spur Bike Trail, Articles C

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